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Customer behaviour is like a river
We often design customer journeys like railway systems — assuming customers move from awareness to consideration to purchase in clean, logical stages. But in reality, customer behaviour flows more like a river — shaped by context, emotion, and invisible currents.
7 minutes -
Responsibility is not the blame game
Blame is just responsibility’s awkward cousin who always shows up uninvited. Though mistake is not the issue – not learning from it is.
7 minutes -
You can’t go far with the handbrake on
Intrapreneurship is often a directive from those who lack entrepreneurship. It’s a mindset that wants entrepreneurial outcomes without entrepreneurial risk.
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From control freak to empowerment: the Rick Carlisle story
Like realising that the Earth is not flat. There are lots of proof points, though many still ignore it. Let’s see data based evidence that empowerment matters and makes a difference.
7 minutes -
Psychological safety is a business driver, not a vibe
You’ve got a “speak-up culture” printed on the wall, yet, your meetings sound like a hostage negotiation. Psychological safety, backed by research, ignored by leadership, and often misunderstood, might just be the biggest performance driver you’re not taking seriously.
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The currency rate of leadership
Why do some leaders seem to create major shifts in their organisations with a single conversation, while others can speak endlessly and still get no movement? The answer lies not in charisma, power, or resources.
9 minutes -
System over goals
“You do not rise to the level of your goals, you fall to the level of your systems” – James Clear.
9 minutes -
Be the change you want to see
When I played basketball in an amateur championship, our team did not agree when we needed a timeout, nor we agreed on what to change, then we did not do what we planned for. No surprise we got stuck.
8 minutes
MORENING
… is doing something new to achieve different output. Learn about business, management and leadership topics based on real life experiences.
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The Mythfits cartoon series is about fallible corporate people
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