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Washing as a management operating system
Washing has become shorthand for a familiar pattern: when a company projects a desirable value for reputational or marketing gain while failing to back it up with genuine structural action.
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The accidental genius of bad logic – how decisions derail
Decision-making is closer to solving a math problem with the wrong formula and still landing on the correct answer–by accident. The danger is not the mistake itself, but the feedback.
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Passing the exam, learning none – how KPIs work
KPIs often resemble school exams: a formal mechanism to demonstrate compliance to a higher authority, while the original purpose—learning, capability-building, and real progress—quietly fades into the background.
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Misconceptions
When there is a missing piece, we tend to complement it with an obvious answer. However, something obvious is not always the right answer.
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The SWOT trap: why your analysis might be holding you back
Have you seen Matrix, the movie? It can be entertaining, but it is not the reality. It’s fiction. Just like many SWOT analysis.
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The over usage of customer experience
Market research is the compass of the business world, the map to buried treasure, the beacon in the storm of uncertainty. Or is it? Only if you know where you want to go.
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Don’t be blinded by the benchmark shine
A lot of organisations fall prey to the allure of the benchmark. They see a company achieving stellar results and think, “That’s what we need to do!” But hold on a minute, there’s more to the story. Here’s why relying solely on benchmarks can be a recipe for disaster.
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We know it’s wrong and we like it
Addiction is defined as not having control over doing, taking or using something to the point where it could be harmful to you. In business, many are used to doing things not realising that they become harmful.
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Fail fast instead of fail for sure
Fail fast is part of an agile culture. You want to know what you did not know before as early as possible so that you can adjust the direction. Yet, what you want even more is not to get hurt during that learning curve. But you will. And you should.